Spokesman for the company, Mr Ibrahim Sani Shawai in a statement made available to newsmen on Wednesday, revealed that prepaid customers who purchased electricity tokens from Wednesday will receive value based on the old tariff while post-paid customers will see the value of the old tariff reflected on their next bill.
He also revealed, customers who have migrated to the new tariff will need to load a key-change token on their meter to enable them activate their meters for the updated tariff before loading their prepaid token units.
However, customers who have not migrated to the new tariff should go ahead and buy units and load as they do not need to generate a key-change token.
KEDCO is committed to the course of ensuring that our customers across Kano, Katsina and Jigawa states that they shall continue to benefit from all incentives or directives given by the Authorities in a timely and equitable manner.
In this regard, Mr shawai pointed out that customers should continue to enjoy the improvement in supply as we will continue to ensure sustained improvement in the quality of service delivery.