Airtel extends work-from-home policy by 2 weeks

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Ogunsanya urged the company’s employees in other parts of the country to observe the nationwide 8 p.m. to 6 a.m. curfew while adhering to restriction orders obtainable in their states of operation.

“All employees have been charged to take responsibility for their health and safety as well as that of their families and colleagues, by maintaining social distancing, observing the prescribed hygiene protocols, and wearing the appropriate face masks.

“I want to commend all employees for their strict compliance with the prescribed safety and hygiene measures which has resulted in zero-infection in Airtel.

“I prayed that God continues to protect them all and their loved ones, “Ogunsanya said.

He, however, noted that some Airtel outlets were open across the country with a reduced number of employees in compliance with government regulations.

Ogunsanya said that all agents had been charged to ensure contactless interactions whenever possible as they served customers.

He also urged customers to download the Airtel self-care app to avail themselves of a world of products, services, and self-care in problem resolutions.

“We are mindful of the circumstances and are thankful for all the company’s online platforms are working optimally with excellent resilience to withstand the pressure of contactless customer service.

“I want to assure our customers that in spite of the challenges, the network is up and running without any major issues,” the managing director said.

He commended the offices of the National Security Adviser (NSA) and Inspector General of Police (IGP) for providing security passes for Airtel engineers to move about freely to ensure uninterrupted network availability.

Ogunsanya said that the company would review the situation at the end of the month to determine the next steps with regard to the resumption of work at their offices.

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